Order support
Return & Refund Policy
Last updated: July 23, 2026
Start a request before shipping
Email the order number, product model, reason and reasonable photo or video evidence. Do not send a parcel until GREATIC provides return instructions.
Eligibility and inspection
Proof of purchase is required. Returned items and supplied components may be inspected for eligibility. Misuse, unauthorised modification, deliberate damage or use outside the instructions may be excluded where law permits.
Wrong, damaged or defective items
When a claim is confirmed, the remedy may include authorised return shipping, repair, replacement or refund as required by policy and applicable law.
Refund method and timing
Approved refunds return to the original payment method after the required receipt and inspection. The payment provider or bank may need additional posting time.
Statutory rights
This policy does not limit mandatory cooling-off, conformity, repair, replacement, refund or other consumer rights in the buyer’s market.